Frequently Asked Questions
Everything you need to know about your LUXCKY experience.
What materials are used in LUXCKY home products?
We prioritize premium, sustainable materials including organic cotton, ethically sourced hardwoods, and high-grade ceramics to ensure every piece meets our luxury durability standards.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, delivery may take 10-14 business days as we use specialized white-glove carriers to ensure your items arrive in perfect condition.
What is your return policy for home decor?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Yes, LUXCKY ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How can I track my furniture delivery?
Once your order is dispatched, you will receive an email with a tracking link. For oversized items, our logistics partner will contact you directly to schedule a convenient delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.